Support

Contact us

Email support@snuggleshuffle.com. We usually reply within a few days.

It helps to include your device model (iPhone or iPad), iOS or iPadOS version, and the app version (shown in the app under Settings › About). The Contact support button there fills these in for you.

Common questions

What's free, and what does Plus add?

The free version includes one category with as many ideas as you like, the spinning wheel, photo backgrounds and export and import. SnuggleShuffle Plus is a one-time purchase that unlocks more categories and extra wheel themes.

I bought Plus but it isn't unlocked

Open Settings in the app (the gear icon) and tap Restore Purchases. Make sure you're signed in to the App Store with the same Apple ID you bought it with. Plus can be shared with your family through Family Sharing.

How do I move my wheels to another iPhone or iPad?

On the old device: Settings › Export wheels…, then save or send the file. On the new one, open that file, or use Settings › Import wheels…. Without Plus, ideas merge into the category you already have, and extra categories are skipped.

Will I lose my ideas if I delete the app?

Yes. Your ideas are stored only on your device. Export your wheels first if you want to keep a copy.

Can I spin by hand?

Yes. Flick the wheel with your finger in either direction, tap Spin, or shake your phone. The pick is always random, weighted towards favourites and away from things you've done recently.

How do I get a refund?

Purchases are handled by Apple. Request a refund at reportaproblem.apple.com.

Requirements

iPhone with iOS 18 or later, or iPad with iPadOS 18 or later.